PROCESS MAPPING

"Process Mapping" is a popular new technique for looking at the way a process is
being performed and allows you to redesign that process for greater efficiency and
productivity. The technique first looks at "what is" and then by using several tools
for data gathering, problem solving and improvement techniques, you develop and
re-design the process into a more efficient "what should be".

Any organization is a collection of processes. These processes are the natural
business activities performed that produce value, serve customers, and generate
income. Managing these processes is the key to the success of an organization.

Process mapping is the first step of process management.

It takes flowcharting a step further consisting of tools that enable you to document,
analyze, improve, streamline, and redesign the way your company performs work.

Armed with a thorough understanding of the inputs, outputs and interrelationships
of each process, you and your company can:

• understand how processes interact in your business system

• locate process flaws that are creating systemic problems

• evaluate which activities add value for your customers

• streamline and improve work flows

• identify processes that need to be reengineered

• improve efficiency and customer satisfaction